Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services
Апстракт
OBJECTIVES: To determine the relationship between occupational stress and burn-
out of pharmacists in community pharmacies as well as the influence on the phar-
macists’ attitudes about their own work with patients. METHODS: The sample
included 278 pharmacists employed in community pharmacies, 172 of whom were
from state and 106 from private pharmacies. Instruments used: self-assessment
tests for levels of stress and burnout, and Pharmacists’ Attitudes and Beliefs Scale
(PABS) created for research purposes. RESULTS: More than half of the pharmacists
are under stress (56.1%), and 34.1% of pharmacists have symptoms of burnout.
There is a correlation between scores on the test for self-assessment of stress levels
and the following variables of PABS scale: the degree of burnout (r 0.767, p 0.01),
pharmacists‘ opinion that patients take their precious time (r 0.656, p 0.01) and
conflicts (r 0.516, p 0.01). The degree of burnout is correlated with the pharma-
cists’ perc...eption that patients do not understand the instructions about the ther-
apy they receive from the pharmacists (r 0.701, p 0.01). Depending on the
working environment (pharmacists working alone in shifts, with other colleague/s
or with technicians) pharmacists differ significantly in the level of stress (F (3.274)
5.6, p 0.01), as shown by the correlation between these variables (r -0.517, p
0.01). There is a correlation between stress levels and the degree of burnout.
Pharmacists who are stressed have a feeling that their patients are consuming
valuable time and often came into conflict with patients. The degree of burnout is
correlated with the pharmacists’ perception that patients do not understand the
instructions about the therapy they receive from the pharmacists. CONCLUSIONS:
The results show that the stress of pharmacists causes burnout, leading to changes
in the pharmacists’ attitudes about their own work with patients.
Извор:
Value in Health, 2012, 15, 7, A543-Издавач:
- Elsevier Science Inc
Напомена:
- Research poster presentations – session V
- Disease-specific studies: Individual's health - patient-reported outcomes & patient preference studies
Институција/група
PharmacyTY - CONF AU - Jocić, D. AU - Krajnović, Dušanka AU - Lakić, Dragana AU - Tasić, Ljiljana PY - 2012 UR - https://farfar.pharmacy.bg.ac.rs/handle/123456789/1657 AB - OBJECTIVES: To determine the relationship between occupational stress and burn- out of pharmacists in community pharmacies as well as the influence on the phar- macists’ attitudes about their own work with patients. METHODS: The sample included 278 pharmacists employed in community pharmacies, 172 of whom were from state and 106 from private pharmacies. Instruments used: self-assessment tests for levels of stress and burnout, and Pharmacists’ Attitudes and Beliefs Scale (PABS) created for research purposes. RESULTS: More than half of the pharmacists are under stress (56.1%), and 34.1% of pharmacists have symptoms of burnout. There is a correlation between scores on the test for self-assessment of stress levels and the following variables of PABS scale: the degree of burnout (r 0.767, p 0.01), pharmacists‘ opinion that patients take their precious time (r 0.656, p 0.01) and conflicts (r 0.516, p 0.01). The degree of burnout is correlated with the pharma- cists’ perception that patients do not understand the instructions about the ther- apy they receive from the pharmacists (r 0.701, p 0.01). Depending on the working environment (pharmacists working alone in shifts, with other colleague/s or with technicians) pharmacists differ significantly in the level of stress (F (3.274) 5.6, p 0.01), as shown by the correlation between these variables (r -0.517, p 0.01). There is a correlation between stress levels and the degree of burnout. Pharmacists who are stressed have a feeling that their patients are consuming valuable time and often came into conflict with patients. The degree of burnout is correlated with the pharmacists’ perception that patients do not understand the instructions about the therapy they receive from the pharmacists. CONCLUSIONS: The results show that the stress of pharmacists causes burnout, leading to changes in the pharmacists’ attitudes about their own work with patients. PB - Elsevier Science Inc C3 - Value in Health T1 - Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services VL - 15 IS - 7 SP - A543 DO - 10.1016/j.jval.2012.08.1911 ER -
@conference{ author = "Jocić, D. and Krajnović, Dušanka and Lakić, Dragana and Tasić, Ljiljana", year = "2012", abstract = "OBJECTIVES: To determine the relationship between occupational stress and burn- out of pharmacists in community pharmacies as well as the influence on the phar- macists’ attitudes about their own work with patients. METHODS: The sample included 278 pharmacists employed in community pharmacies, 172 of whom were from state and 106 from private pharmacies. Instruments used: self-assessment tests for levels of stress and burnout, and Pharmacists’ Attitudes and Beliefs Scale (PABS) created for research purposes. RESULTS: More than half of the pharmacists are under stress (56.1%), and 34.1% of pharmacists have symptoms of burnout. There is a correlation between scores on the test for self-assessment of stress levels and the following variables of PABS scale: the degree of burnout (r 0.767, p 0.01), pharmacists‘ opinion that patients take their precious time (r 0.656, p 0.01) and conflicts (r 0.516, p 0.01). The degree of burnout is correlated with the pharma- cists’ perception that patients do not understand the instructions about the ther- apy they receive from the pharmacists (r 0.701, p 0.01). Depending on the working environment (pharmacists working alone in shifts, with other colleague/s or with technicians) pharmacists differ significantly in the level of stress (F (3.274) 5.6, p 0.01), as shown by the correlation between these variables (r -0.517, p 0.01). There is a correlation between stress levels and the degree of burnout. Pharmacists who are stressed have a feeling that their patients are consuming valuable time and often came into conflict with patients. The degree of burnout is correlated with the pharmacists’ perception that patients do not understand the instructions about the therapy they receive from the pharmacists. CONCLUSIONS: The results show that the stress of pharmacists causes burnout, leading to changes in the pharmacists’ attitudes about their own work with patients.", publisher = "Elsevier Science Inc", journal = "Value in Health", title = "Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services", volume = "15", number = "7", pages = "A543", doi = "10.1016/j.jval.2012.08.1911" }
Jocić, D., Krajnović, D., Lakić, D.,& Tasić, L.. (2012). Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services. in Value in Health Elsevier Science Inc., 15(7), A543. https://doi.org/10.1016/j.jval.2012.08.1911
Jocić D, Krajnović D, Lakić D, Tasić L. Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services. in Value in Health. 2012;15(7):A543. doi:10.1016/j.jval.2012.08.1911 .
Jocić, D., Krajnović, Dušanka, Lakić, Dragana, Tasić, Ljiljana, "Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services" in Value in Health, 15, no. 7 (2012):A543, https://doi.org/10.1016/j.jval.2012.08.1911 . .