TY  - JOUR
AU  - Marinković, Valentina
AU  - Heine, Ina
AU  - Milošević-Georgiev, Andrijana
AU  - Schmitt, Robert
PY  - 2020
UR  - https://farfar.pharmacy.bg.ac.rs/handle/123456789/4710
AB  - Purpose: In this paper, a practical framework is presented for the successful integration of buyers and
contract organizations based on the Critical Incident Technique (CIT).
Methodology: The initial pool of situations was developed inductively according to qualitative data
provided by ten experts in the field of outsourcing in pharmaceutical supply chain. Another group of
experts evaluated these situations regarding to their degree of realism as well as relevance and allocated
them to the five constructs (1) employee competence, (2) management commitment, (3) communication
between organizations, (4) organizational culture, and (5) regulatory framework.
Findings: The findings of the study show that communication appears to be the most frequent reason
while regulatory framework seems to be the last frequent reason for critical incidents during outsourcing.
Contract giver and service provide show diverging perceptions about the situations’ degree of realism and
relevance. Analysis of the interrater agreement shows that the allocation to a single construct is a challenge
due to the critical incidents’ complexity and multidimensionality.
Originality: The critical incidents database and the presented framework serve as preventive behavioral-based
quality management for the pharmaceutical supply chain.
PB  - Universitat Politecnica de Catalunya
T2  - Journal of Industrial Engineering and Management
T1  - Critical Incidents of Outsourcing Processes in Pharmaceutical Supply Chain: A Mixed-Methods Approach
VL  - 13
IS  - 3
SP  - 495
EP  - 513
DO  - 10.3926/jiem.3085
ER  - 

@article{
author = "Marinković, Valentina and Heine, Ina and Milošević-Georgiev, Andrijana and Schmitt, Robert",
year = "2020",
abstract = "Purpose: In this paper, a practical framework is presented for the successful integration of buyers and
contract organizations based on the Critical Incident Technique (CIT).
Methodology: The initial pool of situations was developed inductively according to qualitative data
provided by ten experts in the field of outsourcing in pharmaceutical supply chain. Another group of
experts evaluated these situations regarding to their degree of realism as well as relevance and allocated
them to the five constructs (1) employee competence, (2) management commitment, (3) communication
between organizations, (4) organizational culture, and (5) regulatory framework.
Findings: The findings of the study show that communication appears to be the most frequent reason
while regulatory framework seems to be the last frequent reason for critical incidents during outsourcing.
Contract giver and service provide show diverging perceptions about the situations’ degree of realism and
relevance. Analysis of the interrater agreement shows that the allocation to a single construct is a challenge
due to the critical incidents’ complexity and multidimensionality.
Originality: The critical incidents database and the presented framework serve as preventive behavioral-based
quality management for the pharmaceutical supply chain.",
publisher = "Universitat Politecnica de Catalunya",
journal = "Journal of Industrial Engineering and Management",
title = "Critical Incidents of Outsourcing Processes in Pharmaceutical Supply Chain: A Mixed-Methods Approach",
volume = "13",
number = "3",
pages = "495-513",
doi = "10.3926/jiem.3085"
}

Marinković, V., Heine, I., Milošević-Georgiev, A.,& Schmitt, R.. (2020). Critical Incidents of Outsourcing Processes in Pharmaceutical Supply Chain: A Mixed-Methods Approach. in Journal of Industrial Engineering and Management
Universitat Politecnica de Catalunya., 13(3), 495-513.
https://doi.org/10.3926/jiem.3085

Marinković V, Heine I, Milošević-Georgiev A, Schmitt R. Critical Incidents of Outsourcing Processes in Pharmaceutical Supply Chain: A Mixed-Methods Approach. in Journal of Industrial Engineering and Management. 2020;13(3):495-513.
doi:10.3926/jiem.3085 .

Marinković, Valentina, Heine, Ina, Milošević-Georgiev, Andrijana, Schmitt, Robert, "Critical Incidents of Outsourcing Processes in Pharmaceutical Supply Chain: A Mixed-Methods Approach" in Journal of Industrial Engineering and Management, 13, no. 3 (2020):495-513,
https://doi.org/10.3926/jiem.3085 . .