TY  - JOUR
AU  - Stojković, Tatjana
AU  - Rose, Olaf
AU  - Woltersdorf, Ronja
AU  - Marinković, Valentina
AU  - Manser, Tanja
AU  - Jaehde, Ulrich
PY  - 2018
UR  - https://farfar.pharmacy.bg.ac.rs/handle/123456789/3181
AB  - BackgroundMedicine dispensing represents an error-prone activity, carrying a considerable risk for patients. ObjectiveTo prospectively identify and prioritize potential failure modes in the medicine dispensing process as well as to develop corrective actions for patient safety improvement in German community pharmacies. MethodFailure mode and effects analysis was performed in 2 community pharmacies in North Rhine-Westphalia, Germany, in October 2016. A 9-member team was assembled, comprising of a leader and process experts who prospectively assessed the medicine dispensing process by brainstorming, quantified the attributed risks, proposed corrective actions, and reassessed the risks. ResultsThe analysis identified 39 failure modes, out of which the highest criticality scores were assigned to inadequate assessment of therapy appropriateness (Risk Priority Number 45), reluctance to deviate from rebate contracts (36), and dispensing the wrong medicine (30). The corrective actions proposed demonstrated a considerable potential for risk reduction in most failure modes, the most effective of which were introducing obligatory continuous education for pharmacists, organizing communication training, and implementing electronic prescribing. ConclusionThis analysis not only detected various potential safety issues concerning the dispensing in Germany but also strongly indicated that application of failure mode and effects analysis could be highly effective in prospective risk reduction in community pharmacies.
PB  - Wiley, Hoboken
T2  - International Journal of Health Planning and Management
T1  - Prospective systemic risk analysis of the dispensing process in German community pharmacies
VL  - 33
IS  - 1
DO  - 10.1002/hpm.2479
ER  - 

@article{
author = "Stojković, Tatjana and Rose, Olaf and Woltersdorf, Ronja and Marinković, Valentina and Manser, Tanja and Jaehde, Ulrich",
year = "2018",
abstract = "BackgroundMedicine dispensing represents an error-prone activity, carrying a considerable risk for patients. ObjectiveTo prospectively identify and prioritize potential failure modes in the medicine dispensing process as well as to develop corrective actions for patient safety improvement in German community pharmacies. MethodFailure mode and effects analysis was performed in 2 community pharmacies in North Rhine-Westphalia, Germany, in October 2016. A 9-member team was assembled, comprising of a leader and process experts who prospectively assessed the medicine dispensing process by brainstorming, quantified the attributed risks, proposed corrective actions, and reassessed the risks. ResultsThe analysis identified 39 failure modes, out of which the highest criticality scores were assigned to inadequate assessment of therapy appropriateness (Risk Priority Number 45), reluctance to deviate from rebate contracts (36), and dispensing the wrong medicine (30). The corrective actions proposed demonstrated a considerable potential for risk reduction in most failure modes, the most effective of which were introducing obligatory continuous education for pharmacists, organizing communication training, and implementing electronic prescribing. ConclusionThis analysis not only detected various potential safety issues concerning the dispensing in Germany but also strongly indicated that application of failure mode and effects analysis could be highly effective in prospective risk reduction in community pharmacies.",
publisher = "Wiley, Hoboken",
journal = "International Journal of Health Planning and Management",
title = "Prospective systemic risk analysis of the dispensing process in German community pharmacies",
volume = "33",
number = "1",
doi = "10.1002/hpm.2479"
}

Stojković, T., Rose, O., Woltersdorf, R., Marinković, V., Manser, T.,& Jaehde, U.. (2018). Prospective systemic risk analysis of the dispensing process in German community pharmacies. in International Journal of Health Planning and Management
Wiley, Hoboken., 33(1).
https://doi.org/10.1002/hpm.2479

Stojković T, Rose O, Woltersdorf R, Marinković V, Manser T, Jaehde U. Prospective systemic risk analysis of the dispensing process in German community pharmacies. in International Journal of Health Planning and Management. 2018;33(1).
doi:10.1002/hpm.2479 .

Stojković, Tatjana, Rose, Olaf, Woltersdorf, Ronja, Marinković, Valentina, Manser, Tanja, Jaehde, Ulrich, "Prospective systemic risk analysis of the dispensing process in German community pharmacies" in International Journal of Health Planning and Management, 33, no. 1 (2018),
https://doi.org/10.1002/hpm.2479 . .