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Self-assesment of health professionals' communication skills with patients

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2013
Self-Assesment_of_Health_pub_2013.pdf (56.68Kb)
Authors
Jocić, D.
Krajnović, Dušanka
Tadić, Ivana
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Abstract
Objectives: Effective communication helps us to clearly understand patients or situation and enable us to make differences, build trust and respect. If a health professional does not have communication skills, it may reduce compliance and decrease the quality of health care. The aim of this study was to self-assess the communication skills during daily work in delivering care to patients by phar- macists and physicians at community settings. MethOds: This study is a pilot project of an ongoing Research Project aiming to investigate social and behavioral insights of pharmaciesy and physicians working in community settings in Serbia, started in November 2011. The rating scale is used to test pharmacists’ skills and in-patient communication designed for the needs of the research consisted of 31 claims. Results: The questionnaire completed 157 health professionals (physician, pharmacists) from the southeastern and central part of Serbia (75.3 % of which were females). The avera...ge age of participants were 40.42±9.38 and the average years of work experience were 12.92 ± 9.10 years.There is a correlation between the age of pharmacists and the following variables: assertiveness (r = 0.456, p < 0.01), active listening skills of patient (r = 0.443, p < 0.01), questioning patient (r = 0.455, p < 0.01), rhetoric skills (r = 0.540, p< 0.01). ANOVA examined the effects of age on empathy (F (4.64) = 1.52, p = 0.01), assertiveness (F (4.64) = 3.54, p = 0.01), rhetoric skills (F (4.64) = 2.48, p = 0.01) and adherence to ethical principles (F (4.64) = 1.53, p = 0.01). cOnclusiOns: Elder health professionals with greater empathy are more assertive having better rhetoric skills and adherence to ethical principles in com- munication. There is a need to improve the communication skills of young health professionals.

Source:
Value in Health, 2013, 16, 7, A478-A478
Publisher:
  • Elsevier Inc.
Note:
  • ISPOR 16th Annual European Congress and 4th Latin America Conference Research Abstracts

DOI: 10.1016/j.jval.2013.08.899

ISSN: 1098-3015

WoS: 000326247601267

[ Google Scholar ]
URI
https://farfar.pharmacy.bg.ac.rs/handle/123456789/1836
Collections
  • Radovi istraživača / Researchers’ publications
Institution/Community
Pharmacy
TY  - CONF
AU  - Jocić, D.
AU  - Krajnović, Dušanka
AU  - Tadić, Ivana
PY  - 2013
UR  - https://farfar.pharmacy.bg.ac.rs/handle/123456789/1836
AB  - Objectives: Effective communication helps us to clearly understand patients or
situation and enable us to make differences, build trust and respect. If a health
professional does not have communication skills, it may reduce compliance and
decrease the quality of health care. The aim of this study was to self-assess the
communication skills during daily work in delivering care to patients by phar-
macists and physicians at community settings. MethOds: This study is a pilot
project of an ongoing Research Project aiming to investigate social and behavioral
insights of pharmaciesy and physicians working in community settings in Serbia,
started in November 2011. The rating scale is used to test pharmacists’ skills and
in-patient communication designed for the needs of the research consisted of 31
claims. Results: The questionnaire completed 157 health professionals (physician,
pharmacists) from the southeastern and central part of Serbia (75.3 % of which
were females). The average age of participants were 40.42±9.38 and the average
years of work experience were 12.92 ± 9.10 years.There is a correlation between the
age of pharmacists and the following variables: assertiveness (r = 0.456, p < 0.01),
active listening skills of patient (r = 0.443, p < 0.01), questioning patient (r = 0.455,
p < 0.01), rhetoric skills (r = 0.540, p< 0.01). ANOVA examined the effects of age on
empathy (F (4.64) = 1.52, p = 0.01), assertiveness (F (4.64) = 3.54, p = 0.01), rhetoric
skills (F (4.64) = 2.48, p = 0.01) and adherence to ethical principles (F (4.64) = 1.53, p
= 0.01). cOnclusiOns: Elder health professionals with greater empathy are more
assertive having better rhetoric skills and adherence to ethical principles in com-
munication. There is a need to improve the communication skills of young health
professionals.
PB  - Elsevier Inc.
C3  - Value in Health
T1  - Self-assesment of health professionals' communication skills with patients
VL  - 16
IS  - 7
SP  - A478
EP  - A478
DO  - 10.1016/j.jval.2013.08.899
ER  - 
@conference{
author = "Jocić, D. and Krajnović, Dušanka and Tadić, Ivana",
year = "2013",
abstract = "Objectives: Effective communication helps us to clearly understand patients or
situation and enable us to make differences, build trust and respect. If a health
professional does not have communication skills, it may reduce compliance and
decrease the quality of health care. The aim of this study was to self-assess the
communication skills during daily work in delivering care to patients by phar-
macists and physicians at community settings. MethOds: This study is a pilot
project of an ongoing Research Project aiming to investigate social and behavioral
insights of pharmaciesy and physicians working in community settings in Serbia,
started in November 2011. The rating scale is used to test pharmacists’ skills and
in-patient communication designed for the needs of the research consisted of 31
claims. Results: The questionnaire completed 157 health professionals (physician,
pharmacists) from the southeastern and central part of Serbia (75.3 % of which
were females). The average age of participants were 40.42±9.38 and the average
years of work experience were 12.92 ± 9.10 years.There is a correlation between the
age of pharmacists and the following variables: assertiveness (r = 0.456, p < 0.01),
active listening skills of patient (r = 0.443, p < 0.01), questioning patient (r = 0.455,
p < 0.01), rhetoric skills (r = 0.540, p< 0.01). ANOVA examined the effects of age on
empathy (F (4.64) = 1.52, p = 0.01), assertiveness (F (4.64) = 3.54, p = 0.01), rhetoric
skills (F (4.64) = 2.48, p = 0.01) and adherence to ethical principles (F (4.64) = 1.53, p
= 0.01). cOnclusiOns: Elder health professionals with greater empathy are more
assertive having better rhetoric skills and adherence to ethical principles in com-
munication. There is a need to improve the communication skills of young health
professionals.",
publisher = "Elsevier Inc.",
journal = "Value in Health",
title = "Self-assesment of health professionals' communication skills with patients",
volume = "16",
number = "7",
pages = "A478-A478",
doi = "10.1016/j.jval.2013.08.899"
}
Jocić, D., Krajnović, D.,& Tadić, I.. (2013). Self-assesment of health professionals' communication skills with patients. in Value in Health
Elsevier Inc.., 16(7), A478-A478.
https://doi.org/10.1016/j.jval.2013.08.899
Jocić D, Krajnović D, Tadić I. Self-assesment of health professionals' communication skills with patients. in Value in Health. 2013;16(7):A478-A478.
doi:10.1016/j.jval.2013.08.899 .
Jocić, D., Krajnović, Dušanka, Tadić, Ivana, "Self-assesment of health professionals' communication skills with patients" in Value in Health, 16, no. 7 (2013):A478-A478,
https://doi.org/10.1016/j.jval.2013.08.899 . .

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