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Impact analysis of the implemented quality management system on business performances in pharmaceutical-chemical industry in Serbia

Analiza uticaja uspostavljenog sistema menadžmenta kvaliteta na performanse poslovanja u farmaceutsko-hemijskoj industriji Srbije

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2013
2063.pdf (254.2Kb)
Authors
Marinković, Valentina
Šibalija, Tatjana V.
Majstorović, Vidosav D.
Tasić, Ljiljana
Article (Published version)
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Abstract
International quality management standard (QMS) ISO 9001 became widely accepted as a framework for product and/or services quality improvement. There are recent research conducted in order to define relationships and effects between the applied QMS and financial and/or non-financial business parameters. The effects of the applied pharmaceutical quality system (PQS) on the business performances in Serbian pharmaceutical-chemical industry are analyzed in this paper using multivariate linear regression analysis. The empirical data were collected using a survey that was performed among experts from the Serbian pharmaceutical-chemical industrial sector during 2010. An extensive questionnaire was used in the survey, grouping the questions in eight groups: Implementation of pharmaceutical quality system (AQ), Quality/strategy planning (QP), Human resource management (HR), Supply management (SM), Customer focus (CF), Process management (PM), Continuous improvement (CI), and Business results (B...R). The primary goal of the research was to analyze the effects of the elements of the first seven groups (AQ, QP, HR, SM, CF, PM and CI) that present various aspects of the implementation of PQS, on the elements of business results (BR). Based on empirical data, regression relations were formed to present the effects of all considered elements of PQS implementation on the business performance parameters (BR). The positive effects of PQS implementation on the business performances such as the assessment of performance indicators, continual products and/or services quality improvement, and efficient problem solving, are confirmed in the presented research for the Serbian pharmaceutical-chemical industrial sector. The results of the presented research will create a room for the improvement of the existing models in application, and for attracting interested parties that aim to commence this business standardization process. Hence, implementation of PQS is not only the regulatory requirement or advertising movement, but also a very important issue for the development and improvement of business performances.

Međunarodni standard menadžmenta kvaliteta ISO 9001 postao je opšte prihvatljivi okvir za unapređenje kvaliteta proizvoda i usluga, a sve je više istraživanja koja definišu veze i uticaje između primenjenog modela sistema menadžmenta kvaliteta (eng. Quality Management System - QMS) na finansijske i nefinansijske parametre poslovanja. U ovom radu su analizirani uticaji impementacije farmaceutskog sistema kvaliteta (eng. Pharmaceutical Quality System - PQS) na poslovne performanse u farmaceutsko-hemijskoj industriji Srbije. Pozitivni uticaji implementacije farmaceutskog sistema kvaliteta na performanse poslovanja, kao što su: praćenje indikatora performansi, kontinuirano unapređenje kvaliteta proizvoda i usluga, efikasno rešavanje problema, potvrdile su se i u ovom radu na slučaju farmaceutsko-hemijske industrije Srbije. Specifičnost ovog tipa industrije ogleda se u veoma značajnom, pozitivnom uticaju tehnika analize rizika i upravljanja znanjem na većinu parametara poslovanja. Rezultati... ovog istraživanja otvoriće prostor za unapređenje postojećih modela u primeni, kao i privlačenje onih koji procese poslovne standardizacije još nisu implementirali. Implementacija farmaceutskog sistema kvaliteta nije samo regulatorni zahtev, odnosno marketinški potez, već bitan parametar za razvoj i poboljšanje poslovnih performansi.

Keywords:
Quality / Pharmaceutical industry / Business performance / kvalitet / farmaceutska industrija / performanse poslovanja
Source:
Hemijska industrija, 2013, 67, 3, 535-546
Publisher:
  • Savez hemijskih inženjera, Beograd
Funding / projects:
  • Advanced technologies for controlled release from solid drug delivery systems (RS-34007)

DOI: 10.2298/HEMIND120425081M

ISSN: 0367-598X

WoS: 000324565900015

Scopus: 2-s2.0-84879736309
[ Google Scholar ]
1
2
URI
https://farfar.pharmacy.bg.ac.rs/handle/123456789/2065
Collections
  • Radovi istraživača / Researchers’ publications
Institution/Community
Pharmacy
TY  - JOUR
AU  - Marinković, Valentina
AU  - Šibalija, Tatjana V.
AU  - Majstorović, Vidosav D.
AU  - Tasić, Ljiljana
PY  - 2013
UR  - https://farfar.pharmacy.bg.ac.rs/handle/123456789/2065
AB  - International quality management standard (QMS) ISO 9001 became widely accepted as a framework for product and/or services quality improvement. There are recent research conducted in order to define relationships and effects between the applied QMS and financial and/or non-financial business parameters. The effects of the applied pharmaceutical quality system (PQS) on the business performances in Serbian pharmaceutical-chemical industry are analyzed in this paper using multivariate linear regression analysis. The empirical data were collected using a survey that was performed among experts from the Serbian pharmaceutical-chemical industrial sector during 2010. An extensive questionnaire was used in the survey, grouping the questions in eight groups: Implementation of pharmaceutical quality system (AQ), Quality/strategy planning (QP), Human resource management (HR), Supply management (SM), Customer focus (CF), Process management (PM), Continuous improvement (CI), and Business results (BR). The primary goal of the research was to analyze the effects of the elements of the first seven groups (AQ, QP, HR, SM, CF, PM and CI) that present various aspects of the implementation of PQS, on the elements of business results (BR). Based on empirical data, regression relations were formed to present the effects of all considered elements of PQS implementation on the business performance parameters (BR). The positive effects of PQS implementation on the business performances such as the assessment of performance indicators, continual products and/or services quality improvement, and efficient problem solving, are confirmed in the presented research for the Serbian pharmaceutical-chemical industrial sector. The results of the presented research will create a room for the improvement of the existing models in application, and for attracting interested parties that aim to commence this business standardization process. Hence, implementation of PQS is not only the regulatory requirement or advertising movement, but also a very important issue for the development and improvement of business performances.
AB  - Međunarodni standard menadžmenta kvaliteta ISO 9001 postao je opšte prihvatljivi okvir za unapređenje kvaliteta proizvoda i usluga, a sve je više istraživanja koja definišu veze i uticaje između primenjenog modela sistema menadžmenta kvaliteta (eng. Quality Management System - QMS) na finansijske i nefinansijske parametre poslovanja. U ovom radu su analizirani uticaji impementacije farmaceutskog sistema kvaliteta (eng. Pharmaceutical Quality System - PQS) na poslovne performanse u farmaceutsko-hemijskoj industriji Srbije. Pozitivni uticaji implementacije farmaceutskog sistema kvaliteta na performanse poslovanja, kao što su: praćenje indikatora performansi, kontinuirano unapređenje kvaliteta proizvoda i usluga, efikasno rešavanje problema, potvrdile su se i u ovom radu na slučaju farmaceutsko-hemijske industrije Srbije. Specifičnost ovog tipa industrije ogleda se u veoma značajnom, pozitivnom uticaju tehnika analize rizika i upravljanja znanjem na većinu parametara poslovanja. Rezultati ovog istraživanja otvoriće prostor za unapređenje postojećih modela u primeni, kao i privlačenje onih koji procese poslovne standardizacije još nisu implementirali. Implementacija farmaceutskog sistema kvaliteta nije samo regulatorni zahtev, odnosno marketinški potez, već bitan parametar za razvoj i poboljšanje poslovnih performansi.
PB  - Savez hemijskih inženjera, Beograd
T2  - Hemijska industrija
T1  - Impact analysis of the implemented quality management system on business performances in pharmaceutical-chemical industry in Serbia
T1  - Analiza uticaja uspostavljenog sistema menadžmenta kvaliteta na performanse poslovanja u farmaceutsko-hemijskoj industriji Srbije
VL  - 67
IS  - 3
SP  - 535
EP  - 546
DO  - 10.2298/HEMIND120425081M
ER  - 
@article{
author = "Marinković, Valentina and Šibalija, Tatjana V. and Majstorović, Vidosav D. and Tasić, Ljiljana",
year = "2013",
abstract = "International quality management standard (QMS) ISO 9001 became widely accepted as a framework for product and/or services quality improvement. There are recent research conducted in order to define relationships and effects between the applied QMS and financial and/or non-financial business parameters. The effects of the applied pharmaceutical quality system (PQS) on the business performances in Serbian pharmaceutical-chemical industry are analyzed in this paper using multivariate linear regression analysis. The empirical data were collected using a survey that was performed among experts from the Serbian pharmaceutical-chemical industrial sector during 2010. An extensive questionnaire was used in the survey, grouping the questions in eight groups: Implementation of pharmaceutical quality system (AQ), Quality/strategy planning (QP), Human resource management (HR), Supply management (SM), Customer focus (CF), Process management (PM), Continuous improvement (CI), and Business results (BR). The primary goal of the research was to analyze the effects of the elements of the first seven groups (AQ, QP, HR, SM, CF, PM and CI) that present various aspects of the implementation of PQS, on the elements of business results (BR). Based on empirical data, regression relations were formed to present the effects of all considered elements of PQS implementation on the business performance parameters (BR). The positive effects of PQS implementation on the business performances such as the assessment of performance indicators, continual products and/or services quality improvement, and efficient problem solving, are confirmed in the presented research for the Serbian pharmaceutical-chemical industrial sector. The results of the presented research will create a room for the improvement of the existing models in application, and for attracting interested parties that aim to commence this business standardization process. Hence, implementation of PQS is not only the regulatory requirement or advertising movement, but also a very important issue for the development and improvement of business performances., Međunarodni standard menadžmenta kvaliteta ISO 9001 postao je opšte prihvatljivi okvir za unapređenje kvaliteta proizvoda i usluga, a sve je više istraživanja koja definišu veze i uticaje između primenjenog modela sistema menadžmenta kvaliteta (eng. Quality Management System - QMS) na finansijske i nefinansijske parametre poslovanja. U ovom radu su analizirani uticaji impementacije farmaceutskog sistema kvaliteta (eng. Pharmaceutical Quality System - PQS) na poslovne performanse u farmaceutsko-hemijskoj industriji Srbije. Pozitivni uticaji implementacije farmaceutskog sistema kvaliteta na performanse poslovanja, kao što su: praćenje indikatora performansi, kontinuirano unapređenje kvaliteta proizvoda i usluga, efikasno rešavanje problema, potvrdile su se i u ovom radu na slučaju farmaceutsko-hemijske industrije Srbije. Specifičnost ovog tipa industrije ogleda se u veoma značajnom, pozitivnom uticaju tehnika analize rizika i upravljanja znanjem na većinu parametara poslovanja. Rezultati ovog istraživanja otvoriće prostor za unapređenje postojećih modela u primeni, kao i privlačenje onih koji procese poslovne standardizacije još nisu implementirali. Implementacija farmaceutskog sistema kvaliteta nije samo regulatorni zahtev, odnosno marketinški potez, već bitan parametar za razvoj i poboljšanje poslovnih performansi.",
publisher = "Savez hemijskih inženjera, Beograd",
journal = "Hemijska industrija",
title = "Impact analysis of the implemented quality management system on business performances in pharmaceutical-chemical industry in Serbia, Analiza uticaja uspostavljenog sistema menadžmenta kvaliteta na performanse poslovanja u farmaceutsko-hemijskoj industriji Srbije",
volume = "67",
number = "3",
pages = "535-546",
doi = "10.2298/HEMIND120425081M"
}
Marinković, V., Šibalija, T. V., Majstorović, V. D.,& Tasić, L.. (2013). Impact analysis of the implemented quality management system on business performances in pharmaceutical-chemical industry in Serbia. in Hemijska industrija
Savez hemijskih inženjera, Beograd., 67(3), 535-546.
https://doi.org/10.2298/HEMIND120425081M
Marinković V, Šibalija TV, Majstorović VD, Tasić L. Impact analysis of the implemented quality management system on business performances in pharmaceutical-chemical industry in Serbia. in Hemijska industrija. 2013;67(3):535-546.
doi:10.2298/HEMIND120425081M .
Marinković, Valentina, Šibalija, Tatjana V., Majstorović, Vidosav D., Tasić, Ljiljana, "Impact analysis of the implemented quality management system on business performances in pharmaceutical-chemical industry in Serbia" in Hemijska industrija, 67, no. 3 (2013):535-546,
https://doi.org/10.2298/HEMIND120425081M . .

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