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dc.creatorKovačević, Milena
dc.creatorĆulafić, Milica
dc.creatorVezmar-Kovačević, Sandra
dc.creatorBorjanić, Slavenka
dc.creatorKeleč, Branka
dc.creatorMiljković, Branislava
dc.creatorAmidžić, Rada
dc.date.accessioned2021-10-05T12:44:47Z
dc.date.available2021-10-05T12:44:47Z
dc.date.issued2022
dc.identifier.issn0966-0410
dc.identifier.urihttps://farfar.pharmacy.bg.ac.rs/handle/123456789/3973
dc.description.abstractThe COVID-19 pandemic exerted a profound impact on health systems worldwide. Moreover, significant concerns were raised in terms of middle- and long-term consequences of postponing care in non-COVID patients. The primary aim of the study was to describe the remote pharmaceutical care service (telepharmacy) during the COVID-19 pandemic in the Republic of Srpska (RS), Bosnia and Herzegovina. The secondary aim was to identify service users’ needs and concerns and to describe community pharmacists’ interventions. Ten community pharmacists were appointed by the Pharmaceutical Society of the RS to deliver telepharmacy services. After obtaining users’ verbal permission, pharmacists documented issues discussed with them. The prospective data collection included the period from April 13 to May 21, 2020. Descriptive and statistical analysis was performed using IBM SPSS Statistics software (ver. 22). A total of 71 service users’ charts were analyzed. Telepharmacy users were on average 61.31 ± 13.27 years of age, with almost equal gender distribution. Patients with chronic or acute/subacute conditions were predominant with a share of 84.5%. Chronic diseases were the main reason for searching pharmacists’ consultation (74.6%), 7% had a complaint about worsening of a chronic condition, 9.9% reported only acute/subacute conditions as ambulatory conditions, whereas 15.5% asked information about coronavirus or COVID-19. The vast majority of patients’ and users’ needs were addressed by a pharmacist during counseling and only 15.5% of the patients required immediate referral to a doctor for refill/prescribing purposes. Remote pharmaceutical care service (telepharmacy) is deemed a convenient model in the RS during the COVID-19 pandemic. Patients and users presented with explicit and specific needs and concerns, both COVID- and non-COVID-related, which should not be neglected. Community pharmacists showed a high level of resilience and ability in addressing patients' needs.
dc.publisherJohn Wiley and Sons Inc
dc.relationinfo:eu-repo/grantAgreement/MESTD/inst-2020/200161/RS//
dc.rightsrestrictedAccess
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.sourceHealth and Social Care in the Community
dc.subjectCOVID-19
dc.subjectcommunity pharmacy
dc.subjectpharmaceutical care
dc.subjectpharmacist
dc.subjectpublic health
dc.subjecttelehealth
dc.titleTelepharmacy service experience during the COVID-19 pandemic in the Republic of Srpska, Bosnia and Herzegovina
dc.typearticle
dc.rights.licenseARR
dcterms.abstractAмиджић, Рада; Ковачевић, Милена; Ћулафић, Милица; Везмар-Ковачевић, Сандра; Миљковић, Бранислава; Келеч, Бранка; Борјанић, Славенка;
dc.citation.volume30
dc.citation.issue5
dc.citation.spagee1639
dc.citation.epagee1650
dc.citation.rankM21
dc.identifier.wos000700574000001
dc.identifier.doi10.1111/hsc.13590
dc.identifier.scopus2-s2.0-85115882616
dc.type.versionpublishedVersion


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