Application of Six Sigma level of quality in laboratory medicine

Abstract

The principle of continuous improvement of working process applies to quality management itself. Six Sigma level of quality provides a quantitative definition of the desired specifications for production processes and allows those specifications to be related to the customer needs or requirements. When six-sigma performance is recognized as a fundamental goal for processes, quality can truly be measured and managed in a more quantitative way. A six-sigma process provides a better guarantee that products will be produced within the desired specifications and with a low defect rate.

Princip kontinuiranog unapređenja procesa rada se primenjuje pre svega na sam menadžment kvaliteta. Šest sigma nivo kvaliteta omogućava kvantitativno definisanje željenih specifikacija proizvodnog procesa, a koje su povezane sa zahtevima ili potrebama kupca. Ukoliko je šest sigma fundamentalni cilj za proces, onda i kvalitet pouzdano može da se meri i obezbeđuje na kvantitativniji način. Proces čiji nivo kvaliteta zadovoljava šest sigma daje bolje garancije da će proizvod biti u granicama zadatih specifikacija i imaće nisku stopu defekata (nepravilnosti).