The role of communication and health literacy on patient safety in public pharmacies in the Republic of Srpska
Abstract
Health literacy is the skill (social and cognitive) that determines the motivation
and ability of the person to receive, understand and use information in order
to improve and maintain good health. Communication between patients and
pharmacist is essential for optimal patient safety.Objectives: To highlight the
importance and present the results of conducted research and to give recom-
mendations for improving the health literacy among patients and pharmacists’
communication skills. MethOds: The study was conducted in June 2013 in 5
selected branches of pharmacy-chain “Zdravlje Pharm” in Bijeljina, Republic of
Srpska, Bosnia and Herzegovina. The sample consisted of 219 patients selected
randomly, of whom 195 accepted the survey, and 24 rejected to participate. The
instrument was previously validated and adjusted questionnaire of Pharmacy
Zrenjanin, Serbia, related to patient satisfaction with pharmacy services, but
also conceived needs of the thesis, with 32 close-type ques...tions, except one.
Health literacy of patients and communication with pharmacists were fol-
lowed. The analysis was done in Excel, and the results are given in tables and
graphs. Results: About 90% of patients reported that pharmacists give clear
information during consultations and the advices helped them. A total of 65%
reported to easily remember the information from the pharmacists, which shows
a good level of patient health literacy; but the rest can have uncertain outcomes
of the therapy and be exposed to greater safety risks. cOnclusiOns: There is a
place for improvement of aspects which can contribute to better patient safety.
That can be achieved by applying certification standards throughout the health
care system in the Republic of Srpska.
Source:
Value in Health, 2013, 16, 7, A454-A454Publisher:
- Elsevier Science Inc
Collections
Institution/Community
PharmacyTY - CONF AU - Janjić, Z. AU - Tasić, Ljiljana AU - Rados, L. AU - Krajnović, Dušanka AU - Medić, G. PY - 2013 UR - https://farfar.pharmacy.bg.ac.rs/handle/123456789/1847 AB - Health literacy is the skill (social and cognitive) that determines the motivation and ability of the person to receive, understand and use information in order to improve and maintain good health. Communication between patients and pharmacist is essential for optimal patient safety.Objectives: To highlight the importance and present the results of conducted research and to give recom- mendations for improving the health literacy among patients and pharmacists’ communication skills. MethOds: The study was conducted in June 2013 in 5 selected branches of pharmacy-chain “Zdravlje Pharm” in Bijeljina, Republic of Srpska, Bosnia and Herzegovina. The sample consisted of 219 patients selected randomly, of whom 195 accepted the survey, and 24 rejected to participate. The instrument was previously validated and adjusted questionnaire of Pharmacy Zrenjanin, Serbia, related to patient satisfaction with pharmacy services, but also conceived needs of the thesis, with 32 close-type questions, except one. Health literacy of patients and communication with pharmacists were fol- lowed. The analysis was done in Excel, and the results are given in tables and graphs. Results: About 90% of patients reported that pharmacists give clear information during consultations and the advices helped them. A total of 65% reported to easily remember the information from the pharmacists, which shows a good level of patient health literacy; but the rest can have uncertain outcomes of the therapy and be exposed to greater safety risks. cOnclusiOns: There is a place for improvement of aspects which can contribute to better patient safety. That can be achieved by applying certification standards throughout the health care system in the Republic of Srpska. PB - Elsevier Science Inc C3 - Value in Health T1 - The role of communication and health literacy on patient safety in public pharmacies in the Republic of Srpska VL - 16 IS - 7 SP - A454 EP - A454 DO - 10.1016/j.jval.2013.08.754 ER -
@conference{ author = "Janjić, Z. and Tasić, Ljiljana and Rados, L. and Krajnović, Dušanka and Medić, G.", year = "2013", abstract = "Health literacy is the skill (social and cognitive) that determines the motivation and ability of the person to receive, understand and use information in order to improve and maintain good health. Communication between patients and pharmacist is essential for optimal patient safety.Objectives: To highlight the importance and present the results of conducted research and to give recom- mendations for improving the health literacy among patients and pharmacists’ communication skills. MethOds: The study was conducted in June 2013 in 5 selected branches of pharmacy-chain “Zdravlje Pharm” in Bijeljina, Republic of Srpska, Bosnia and Herzegovina. The sample consisted of 219 patients selected randomly, of whom 195 accepted the survey, and 24 rejected to participate. The instrument was previously validated and adjusted questionnaire of Pharmacy Zrenjanin, Serbia, related to patient satisfaction with pharmacy services, but also conceived needs of the thesis, with 32 close-type questions, except one. Health literacy of patients and communication with pharmacists were fol- lowed. The analysis was done in Excel, and the results are given in tables and graphs. Results: About 90% of patients reported that pharmacists give clear information during consultations and the advices helped them. A total of 65% reported to easily remember the information from the pharmacists, which shows a good level of patient health literacy; but the rest can have uncertain outcomes of the therapy and be exposed to greater safety risks. cOnclusiOns: There is a place for improvement of aspects which can contribute to better patient safety. That can be achieved by applying certification standards throughout the health care system in the Republic of Srpska.", publisher = "Elsevier Science Inc", journal = "Value in Health", title = "The role of communication and health literacy on patient safety in public pharmacies in the Republic of Srpska", volume = "16", number = "7", pages = "A454-A454", doi = "10.1016/j.jval.2013.08.754" }
Janjić, Z., Tasić, L., Rados, L., Krajnović, D.,& Medić, G.. (2013). The role of communication and health literacy on patient safety in public pharmacies in the Republic of Srpska. in Value in Health Elsevier Science Inc., 16(7), A454-A454. https://doi.org/10.1016/j.jval.2013.08.754
Janjić Z, Tasić L, Rados L, Krajnović D, Medić G. The role of communication and health literacy on patient safety in public pharmacies in the Republic of Srpska. in Value in Health. 2013;16(7):A454-A454. doi:10.1016/j.jval.2013.08.754 .
Janjić, Z., Tasić, Ljiljana, Rados, L., Krajnović, Dušanka, Medić, G., "The role of communication and health literacy on patient safety in public pharmacies in the Republic of Srpska" in Value in Health, 16, no. 7 (2013):A454-A454, https://doi.org/10.1016/j.jval.2013.08.754 . .