TY  - CONF
AU  - Jocić, D.
AU  - Krajnović, Dušanka
AU  - Tadić, Ivana
PY  - 2013
UR  - https://farfar.pharmacy.bg.ac.rs/handle/123456789/1836
AB  - Objectives: Effective communication helps us to clearly understand patients or
situation and enable us to make differences, build trust and respect. If a health
professional does not have communication skills, it may reduce compliance and
decrease the quality of health care. The aim of this study was to self-assess the
communication skills during daily work in delivering care to patients by phar-
macists and physicians at community settings. MethOds: This study is a pilot
project of an ongoing Research Project aiming to investigate social and behavioral
insights of pharmaciesy and physicians working in community settings in Serbia,
started in November 2011. The rating scale is used to test pharmacists’ skills and
in-patient communication designed for the needs of the research consisted of 31
claims. Results: The questionnaire completed 157 health professionals (physician,
pharmacists) from the southeastern and central part of Serbia (75.3 % of which
were females). The average age of participants were 40.42±9.38 and the average
years of work experience were 12.92 ± 9.10 years.There is a correlation between the
age of pharmacists and the following variables: assertiveness (r = 0.456, p < 0.01),
active listening skills of patient (r = 0.443, p < 0.01), questioning patient (r = 0.455,
p < 0.01), rhetoric skills (r = 0.540, p< 0.01). ANOVA examined the effects of age on
empathy (F (4.64) = 1.52, p = 0.01), assertiveness (F (4.64) = 3.54, p = 0.01), rhetoric
skills (F (4.64) = 2.48, p = 0.01) and adherence to ethical principles (F (4.64) = 1.53, p
= 0.01). cOnclusiOns: Elder health professionals with greater empathy are more
assertive having better rhetoric skills and adherence to ethical principles in com-
munication. There is a need to improve the communication skills of young health
professionals.
PB  - Elsevier Inc.
C3  - Value in Health
T1  - Self-assesment of health professionals' communication skills with patients
VL  - 16
IS  - 7
SP  - A478
EP  - A478
DO  - 10.1016/j.jval.2013.08.899
ER  - 

@conference{
author = "Jocić, D. and Krajnović, Dušanka and Tadić, Ivana",
year = "2013",
abstract = "Objectives: Effective communication helps us to clearly understand patients or
situation and enable us to make differences, build trust and respect. If a health
professional does not have communication skills, it may reduce compliance and
decrease the quality of health care. The aim of this study was to self-assess the
communication skills during daily work in delivering care to patients by phar-
macists and physicians at community settings. MethOds: This study is a pilot
project of an ongoing Research Project aiming to investigate social and behavioral
insights of pharmaciesy and physicians working in community settings in Serbia,
started in November 2011. The rating scale is used to test pharmacists’ skills and
in-patient communication designed for the needs of the research consisted of 31
claims. Results: The questionnaire completed 157 health professionals (physician,
pharmacists) from the southeastern and central part of Serbia (75.3 % of which
were females). The average age of participants were 40.42±9.38 and the average
years of work experience were 12.92 ± 9.10 years.There is a correlation between the
age of pharmacists and the following variables: assertiveness (r = 0.456, p < 0.01),
active listening skills of patient (r = 0.443, p < 0.01), questioning patient (r = 0.455,
p < 0.01), rhetoric skills (r = 0.540, p< 0.01). ANOVA examined the effects of age on
empathy (F (4.64) = 1.52, p = 0.01), assertiveness (F (4.64) = 3.54, p = 0.01), rhetoric
skills (F (4.64) = 2.48, p = 0.01) and adherence to ethical principles (F (4.64) = 1.53, p
= 0.01). cOnclusiOns: Elder health professionals with greater empathy are more
assertive having better rhetoric skills and adherence to ethical principles in com-
munication. There is a need to improve the communication skills of young health
professionals.",
publisher = "Elsevier Inc.",
journal = "Value in Health",
title = "Self-assesment of health professionals' communication skills with patients",
volume = "16",
number = "7",
pages = "A478-A478",
doi = "10.1016/j.jval.2013.08.899"
}

Jocić, D., Krajnović, D.,& Tadić, I.. (2013). Self-assesment of health professionals' communication skills with patients. in Value in Health
Elsevier Inc.., 16(7), A478-A478.
https://doi.org/10.1016/j.jval.2013.08.899

Jocić D, Krajnović D, Tadić I. Self-assesment of health professionals' communication skills with patients. in Value in Health. 2013;16(7):A478-A478.
doi:10.1016/j.jval.2013.08.899 .

Jocić, D., Krajnović, Dušanka, Tadić, Ivana, "Self-assesment of health professionals' communication skills with patients" in Value in Health, 16, no. 7 (2013):A478-A478,
https://doi.org/10.1016/j.jval.2013.08.899 . .

TY  - CONF
AU  - Krajnović, Dušanka
AU  - Jocić, D.
AU  - Arsić, J.
AU  - Petrova, Guenka
AU  - Tadić, Ivana
AU  - Tasić, Ljiljana
AU  - Jocić-Milosavljević, B.
PY  - 2013
UR  - https://farfar.pharmacy.bg.ac.rs/handle/123456789/1846
AB  - Objectives: To assess the knowledge of health professionals about epidemiological
and national regulatory issues concerning rare diseases (RD) and access to orphan
drugs. MethOds: This paper reports some of the results from an ongoing KAP
study on rare diseases and orphan drugs in the Republic of Serbia (RS). A prospective
cross-sectional study was conducted from May to June 2013, on a convenient sample
of licensed pharmacists and physicians from two, large cities’ and its suburbies in
the central parts of RS. A specially designed KAP instrument in a form of three-part
questionnaire was applied and these results were related to the assessment of
concerning knowledge (8 multiple-choice questions) and self-assessment of the
participants (one question). Results: The study population included 214 health
workers (151 pharmacists and 63 physicians); the average age of participants was
40.80±9.45 and the average years of professional practice was 13.14 ± 9.68. Majority
of the participants (57%) knew the true prevalence of RD and slightly less than third
of the samples (26.2%) responded correctly to the question of the extent of European
population suffering from RD. There are major differences in regulatory knowledge
about access to treatment for rare diseases, as participants answered correctly in
a wide range of 21% to 67.4%. Most of the health professionals self-estimated that
possessed little (31.3%) or enough (43.5%) knowledge related to general epidemio-
logical and legislative issues concerning RD and orphan drugs. The average level of
overall knowledge assessment for all questions and self-assessmentin general was
3.53 ± 1.58 and 2.04± 0.87 respectively. cOnclusiOns: The majority of respondents
estimated that possess less knowledge on RD (general information) and drugs to
treat RD, or insufficiently. The average level of respondents’ knowledge on RD and
drugs to treat RD was below the average.
PB  - Elsevier Inc.
C3  - Value in Health
T1  - Regulatory and general epidemiological knowledge about rare diseases and access to treatment for rare diseases: health professionals' view in Serbia
VL  - 16
IS  - 7
SP  - A478
EP  - A478
DO  - 10.1016/j.jval.2013.08.900
ER  - 

@conference{
author = "Krajnović, Dušanka and Jocić, D. and Arsić, J. and Petrova, Guenka and Tadić, Ivana and Tasić, Ljiljana and Jocić-Milosavljević, B.",
year = "2013",
abstract = "Objectives: To assess the knowledge of health professionals about epidemiological
and national regulatory issues concerning rare diseases (RD) and access to orphan
drugs. MethOds: This paper reports some of the results from an ongoing KAP
study on rare diseases and orphan drugs in the Republic of Serbia (RS). A prospective
cross-sectional study was conducted from May to June 2013, on a convenient sample
of licensed pharmacists and physicians from two, large cities’ and its suburbies in
the central parts of RS. A specially designed KAP instrument in a form of three-part
questionnaire was applied and these results were related to the assessment of
concerning knowledge (8 multiple-choice questions) and self-assessment of the
participants (one question). Results: The study population included 214 health
workers (151 pharmacists and 63 physicians); the average age of participants was
40.80±9.45 and the average years of professional practice was 13.14 ± 9.68. Majority
of the participants (57%) knew the true prevalence of RD and slightly less than third
of the samples (26.2%) responded correctly to the question of the extent of European
population suffering from RD. There are major differences in regulatory knowledge
about access to treatment for rare diseases, as participants answered correctly in
a wide range of 21% to 67.4%. Most of the health professionals self-estimated that
possessed little (31.3%) or enough (43.5%) knowledge related to general epidemio-
logical and legislative issues concerning RD and orphan drugs. The average level of
overall knowledge assessment for all questions and self-assessmentin general was
3.53 ± 1.58 and 2.04± 0.87 respectively. cOnclusiOns: The majority of respondents
estimated that possess less knowledge on RD (general information) and drugs to
treat RD, or insufficiently. The average level of respondents’ knowledge on RD and
drugs to treat RD was below the average.",
publisher = "Elsevier Inc.",
journal = "Value in Health",
title = "Regulatory and general epidemiological knowledge about rare diseases and access to treatment for rare diseases: health professionals' view in Serbia",
volume = "16",
number = "7",
pages = "A478-A478",
doi = "10.1016/j.jval.2013.08.900"
}

Krajnović, D., Jocić, D., Arsić, J., Petrova, G., Tadić, I., Tasić, L.,& Jocić-Milosavljević, B.. (2013). Regulatory and general epidemiological knowledge about rare diseases and access to treatment for rare diseases: health professionals' view in Serbia. in Value in Health
Elsevier Inc.., 16(7), A478-A478.
https://doi.org/10.1016/j.jval.2013.08.900

Krajnović D, Jocić D, Arsić J, Petrova G, Tadić I, Tasić L, Jocić-Milosavljević B. Regulatory and general epidemiological knowledge about rare diseases and access to treatment for rare diseases: health professionals' view in Serbia. in Value in Health. 2013;16(7):A478-A478.
doi:10.1016/j.jval.2013.08.900 .

Krajnović, Dušanka, Jocić, D., Arsić, J., Petrova, Guenka, Tadić, Ivana, Tasić, Ljiljana, Jocić-Milosavljević, B., "Regulatory and general epidemiological knowledge about rare diseases and access to treatment for rare diseases: health professionals' view in Serbia" in Value in Health, 16, no. 7 (2013):A478-A478,
https://doi.org/10.1016/j.jval.2013.08.900 . .

TY  - JOUR
AU  - Krajnović, Dušanka
AU  - Jocić, Dragana
AU  - Kerničan, Leontina
AU  - Stupar, Dragan
AU  - Gašić, Marija
AU  - Perić, Brezana
PY  - 2012
UR  - https://farfar.pharmacy.bg.ac.rs/handle/123456789/1803
AB  - The first state-owned pharmacy in Serbia dates back to 1836. At first its title was Dvorska i voena apoteka (Court and Military Pharmacy), which later changed to Pravitelstvena apoteka (Government Pharmacy). The pharmacy moved from Kragujevac to Belgrade on two occasions along with the government seat, to finally settle in Belgrade on 8 December 1841 Pravitelstvena Apoteka fostered the developement of the pharmaceutical science in the country and acted as a public healthcare institution. It had a state-of-the-art laboratory, equipped for chemical analysis of mineral water and for toxicological and biochemical analysis of water containers. It is the cradle of the applied chemistry in Serbia and it operated as a controlling centre for other pharmacies. In 1853, Pravitelstvena Apoteka opened a branch Filijala Pravitelstvene Apoteke, which was run by the Central Pharmacy in Belgrade and the appointed administrator D{stroke}ord{stroke}e Bogdanović, MPharm. On 10 June 1859, both pharmacies were privatised by the decree of the Prince of Serbia, Duke Miloš Obrenović.
PB  - Croatian scientific society for the history of health culture
T2  - AMHA - Acta Medico-Historica Adriatica
T1  - The first state-owned pharmacy in Serbia
T1  - Prva državna apoteka u Srbiji
VL  - 10
IS  - 1
SP  - 23
EP  - 44
UR  - https://hdl.handle.net/21.15107/rcub_farfar_1803
ER  - 

@article{
author = "Krajnović, Dušanka and Jocić, Dragana and Kerničan, Leontina and Stupar, Dragan and Gašić, Marija and Perić, Brezana",
year = "2012",
abstract = "The first state-owned pharmacy in Serbia dates back to 1836. At first its title was Dvorska i voena apoteka (Court and Military Pharmacy), which later changed to Pravitelstvena apoteka (Government Pharmacy). The pharmacy moved from Kragujevac to Belgrade on two occasions along with the government seat, to finally settle in Belgrade on 8 December 1841 Pravitelstvena Apoteka fostered the developement of the pharmaceutical science in the country and acted as a public healthcare institution. It had a state-of-the-art laboratory, equipped for chemical analysis of mineral water and for toxicological and biochemical analysis of water containers. It is the cradle of the applied chemistry in Serbia and it operated as a controlling centre for other pharmacies. In 1853, Pravitelstvena Apoteka opened a branch Filijala Pravitelstvene Apoteke, which was run by the Central Pharmacy in Belgrade and the appointed administrator D{stroke}ord{stroke}e Bogdanović, MPharm. On 10 June 1859, both pharmacies were privatised by the decree of the Prince of Serbia, Duke Miloš Obrenović.",
publisher = "Croatian scientific society for the history of health culture",
journal = "AMHA - Acta Medico-Historica Adriatica",
title = "The first state-owned pharmacy in Serbia, Prva državna apoteka u Srbiji",
volume = "10",
number = "1",
pages = "23-44",
url = "https://hdl.handle.net/21.15107/rcub_farfar_1803"
}

Krajnović, D., Jocić, D., Kerničan, L., Stupar, D., Gašić, M.,& Perić, B.. (2012). The first state-owned pharmacy in Serbia. in AMHA - Acta Medico-Historica Adriatica
Croatian scientific society for the history of health culture., 10(1), 23-44.
https://hdl.handle.net/21.15107/rcub_farfar_1803

Krajnović D, Jocić D, Kerničan L, Stupar D, Gašić M, Perić B. The first state-owned pharmacy in Serbia. in AMHA - Acta Medico-Historica Adriatica. 2012;10(1):23-44.
https://hdl.handle.net/21.15107/rcub_farfar_1803 .

Krajnović, Dušanka, Jocić, Dragana, Kerničan, Leontina, Stupar, Dragan, Gašić, Marija, Perić, Brezana, "The first state-owned pharmacy in Serbia" in AMHA - Acta Medico-Historica Adriatica, 10, no. 1 (2012):23-44,
https://hdl.handle.net/21.15107/rcub_farfar_1803 .

TY  - CONF
AU  - Jocić, D.
AU  - Krajnović, Dušanka
AU  - Lakić, Dragana
AU  - Tasić, Ljiljana
PY  - 2012
UR  - https://farfar.pharmacy.bg.ac.rs/handle/123456789/1657
AB  - OBJECTIVES: To determine the relationship between occupational stress and burn-
out of pharmacists in community pharmacies as well as the influence on the phar-
macists’ attitudes about their own work with patients. METHODS: The sample
included 278 pharmacists employed in community pharmacies, 172 of whom were
from state and 106 from private pharmacies. Instruments used: self-assessment
tests for levels of stress and burnout, and Pharmacists’ Attitudes and Beliefs Scale
(PABS) created for research purposes. RESULTS: More than half of the pharmacists
are under stress (56.1%), and 34.1% of pharmacists have symptoms of burnout.
There is a correlation between scores on the test for self-assessment of stress levels
and the following variables of PABS scale: the degree of burnout (r   0.767, p  0.01),
pharmacists‘ opinion that patients take their precious time (r   0.656, p  0.01) and
conflicts (r   0.516, p  0.01). The degree of burnout is correlated with the pharma-
cists’ perception that patients do not understand the instructions about the ther-
apy they receive from the pharmacists (r   0.701, p  0.01). Depending on the
working environment (pharmacists working alone in shifts, with other colleague/s
or with technicians) pharmacists differ significantly in the level of stress (F (3.274)
  5.6, p   0.01), as shown by the correlation between these variables (r   -0.517, p
 0.01). There is a correlation between stress levels and the degree of burnout.
Pharmacists who are stressed have a feeling that their patients are consuming
valuable time and often came into conflict with patients. The degree of burnout is
correlated with the pharmacists’ perception that patients do not understand the
instructions about the therapy they receive from the pharmacists. CONCLUSIONS:
The results show that the stress of pharmacists causes burnout, leading to changes
in the pharmacists’ attitudes about their own work with patients.
PB  - Elsevier Science Inc
C3  - Value in Health
T1  - Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services
VL  - 15
IS  - 7
SP  - A543
DO  - 10.1016/j.jval.2012.08.1911
ER  - 

@conference{
author = "Jocić, D. and Krajnović, Dušanka and Lakić, Dragana and Tasić, Ljiljana",
year = "2012",
abstract = "OBJECTIVES: To determine the relationship between occupational stress and burn-
out of pharmacists in community pharmacies as well as the influence on the phar-
macists’ attitudes about their own work with patients. METHODS: The sample
included 278 pharmacists employed in community pharmacies, 172 of whom were
from state and 106 from private pharmacies. Instruments used: self-assessment
tests for levels of stress and burnout, and Pharmacists’ Attitudes and Beliefs Scale
(PABS) created for research purposes. RESULTS: More than half of the pharmacists
are under stress (56.1%), and 34.1% of pharmacists have symptoms of burnout.
There is a correlation between scores on the test for self-assessment of stress levels
and the following variables of PABS scale: the degree of burnout (r   0.767, p  0.01),
pharmacists‘ opinion that patients take their precious time (r   0.656, p  0.01) and
conflicts (r   0.516, p  0.01). The degree of burnout is correlated with the pharma-
cists’ perception that patients do not understand the instructions about the ther-
apy they receive from the pharmacists (r   0.701, p  0.01). Depending on the
working environment (pharmacists working alone in shifts, with other colleague/s
or with technicians) pharmacists differ significantly in the level of stress (F (3.274)
  5.6, p   0.01), as shown by the correlation between these variables (r   -0.517, p
 0.01). There is a correlation between stress levels and the degree of burnout.
Pharmacists who are stressed have a feeling that their patients are consuming
valuable time and often came into conflict with patients. The degree of burnout is
correlated with the pharmacists’ perception that patients do not understand the
instructions about the therapy they receive from the pharmacists. CONCLUSIONS:
The results show that the stress of pharmacists causes burnout, leading to changes
in the pharmacists’ attitudes about their own work with patients.",
publisher = "Elsevier Science Inc",
journal = "Value in Health",
title = "Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services",
volume = "15",
number = "7",
pages = "A543",
doi = "10.1016/j.jval.2012.08.1911"
}

Jocić, D., Krajnović, D., Lakić, D.,& Tasić, L.. (2012). Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services. in Value in Health
Elsevier Science Inc., 15(7), A543.
https://doi.org/10.1016/j.jval.2012.08.1911

Jocić D, Krajnović D, Lakić D, Tasić L. Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services. in Value in Health. 2012;15(7):A543.
doi:10.1016/j.jval.2012.08.1911 .

Jocić, D., Krajnović, Dušanka, Lakić, Dragana, Tasić, Ljiljana, "Occupational stress and burnout: impact on the attitudes of pharmacists in providing pharmaceutical services" in Value in Health, 15, no. 7 (2012):A543,
https://doi.org/10.1016/j.jval.2012.08.1911 . .