@conference{
author = "Jocić, D. and Krajnović, Dušanka and Tadić, Ivana",
year = "2013",
abstract = "Objectives: Effective communication helps us to clearly understand patients or
situation and enable us to make differences, build trust and respect. If a health
professional does not have communication skills, it may reduce compliance and
decrease the quality of health care. The aim of this study was to self-assess the
communication skills during daily work in delivering care to patients by phar-
macists and physicians at community settings. MethOds: This study is a pilot
project of an ongoing Research Project aiming to investigate social and behavioral
insights of pharmaciesy and physicians working in community settings in Serbia,
started in November 2011. The rating scale is used to test pharmacists’ skills and
in-patient communication designed for the needs of the research consisted of 31
claims. Results: The questionnaire completed 157 health professionals (physician,
pharmacists) from the southeastern and central part of Serbia (75.3 % of which
were females). The average age of participants were 40.42±9.38 and the average
years of work experience were 12.92 ± 9.10 years.There is a correlation between the
age of pharmacists and the following variables: assertiveness (r = 0.456, p < 0.01),
active listening skills of patient (r = 0.443, p < 0.01), questioning patient (r = 0.455,
p < 0.01), rhetoric skills (r = 0.540, p< 0.01). ANOVA examined the effects of age on
empathy (F (4.64) = 1.52, p = 0.01), assertiveness (F (4.64) = 3.54, p = 0.01), rhetoric
skills (F (4.64) = 2.48, p = 0.01) and adherence to ethical principles (F (4.64) = 1.53, p
= 0.01). cOnclusiOns: Elder health professionals with greater empathy are more
assertive having better rhetoric skills and adherence to ethical principles in com-
munication. There is a need to improve the communication skills of young health
professionals.",
publisher = "Elsevier Inc.",
journal = "Value in Health",
title = "Self-assesment of health professionals' communication skills with patients",
volume = "16",
number = "7",
pages = "A478-A478",
doi = "10.1016/j.jval.2013.08.899"
}